Financial Services Call Recording Legal Requirement
The Markets in Financial Instruments Directive II (MiFID II) is an EU Regulation that has taken effect since the 3rd of January, 2018 aimed at Financial Service businesses.
Many firms who provide financial services to clients will now be legally required to record all their telephone conversations according to the Financial Conduct Authority (FCA) under MiFID II requirements.
This change will affect firms including investment managers, stock brokers, corporate finance firms and independent financial advisers.
A consultation paper released by the FCA in September 2016 said, “Based on information from the Financial Ombudsman Service, the majority of complaints about investments centres are on the conversations that happened when they are sold. We think taping conversations between firms and their clients is likely to be an effective way of advancing our consumer protection objective”.
The recordings must be held for at least 5 years.
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