Transform your
guest experience

Wi-Fi is one of the top hospitality amenities, but today it’s no longer enough. Mobile services and security are two other challenges hoteliers need to address to offer high-quality services. Is your hotel ready?

The Smart Guest Applications package allows hotels to create a connected, personalized guestroom experience.

Location Based Services video highlighting applications in various industries.

Experts in Hospitality Technology

Proud Member of the Irish Hotel Federation
Over 60 percent of hospitality phone systems and hotel wifi solutions

Avita in partnership with Alcatel-Lucent are running a massive sale for all Hotels in Ireland, UK & Europe.

For a limited time only your hotel can avail of over 60% OFF our Telephone, WiFi and Marketing Solutions.

There is no better time than now to look at enhancing guest experience, improving employee productivity and reducing infrastructure costs.

WHAT OUR HOSPITALITY CUSTOMERS SAY

Powerscourt Hotel

“Avita Communications have been Powerscourt Hotel communication solution supplier for the past year and a half. I have found them to be a valued partner, they excel in moving forward with technology, and assisting in the integration of other systems. Avita Communications and their staff are very professional in all dealings with Powerscourt Hotel and address issues in a timely matter.”

John Anders
Powerscourt Hotel

HOSPITALITY SOLUTIONS FOR SMALL AND MEDIUM HOTELS

Avita’s hospitality solution for small and medium size hotels integrates with hotel operations improving staff productivity, reducing costs and enhancing guest experience.

Customer Benefits

  • Meet guests requirements for mobility and connectivity, and improve the guest experience
  • Improve staff productivity via an end-to-end solution, integrated with traditional hotel operations
  • Maximize services quality with adapted features for front desk, back office and customer service
  • Enhance mobile staff reactivity via BYOD and mobile apps
  • Control costs via a complete solution and simple management tools

FEATURES

ENHANCED GUEST EXPERIENCE

EFFICIENT FRONT DESK

✚ Advanced guest greeting via embedded automated attendant

✚ Quick check-in during peak periods

✚ Personalized welcome (name, guest language : up to 4 languages)

✚ Auto allocation of voicemail at check-in

✚ Pre-check-out and prepayment, bill preparation and payment at front desk

FULL TELEPHONY SERVICES

✚ Wake up service via room phone or welcome desk

✚ Direct room number, without passing by front desk

✚ Short keys for hotel services

✚ Do-not-disturb activation from front desk or guestroom phone

✚ Calls prepayment enabling guests an easy management of their communication costs

✚ Full range of hospitality phones

IMPROVED MOBILITY

✚ Wide-range, powerful indoor and outdoor Wi-Fi® coverage

✚ Easy access guest portal

EMPLOYEE EFFICIENCY AND PRODUCTIVITY

EFFICIENT FRONT DESK

✚ Efficient treatment of arrivals, departures, and wakeup alarms via the welcome desk console or across PMS integration

✚ Ease of communication with direct guest call by name or by room

✚ Instant visibility of guest profiles (name, room number, language)

✚ Wake up call acknowledgement printing or alert in case of no confirmation

RAPID BACK OFFICE

✚ Guest telephony billing and bill printing

✚ Costs control: display and costs calculation, billing option, long-distance calls blocking or control

✚ Full range of phones sets (Welcome desk console, fixed terminals, DECTs and softphones)

EMPLOYEE MOBILITY

✚ Wi-Fi terminals and/or DECT

✚ Softphones for mobile employees devices, for different platforms

COSTS CONTROL AND OPTIMIZATION

COST CONTROL AND OPTIMIZATION ZERO TOUCH CONFIGURATION

✚ Easy to install and configure thanks to a fully integrated voice and data solution

✚ Complete solution, requiring no additional cost: free reception service, integrated voicemail

OPENNESS TO INTEGRATIONS

✚ Native PMS integration — with Micros-Fidelio OPERA, Aurenz AlwinPro, GT2F GTHOSP, Imagine Soft Meteor, Tiger TMS TigerHotel — via embedded Hospitality protocol

SIMPLIFIED AND SECURE MANAGEMENT

✚ Simplified management: unified access via Alcatel-Lucent OmniVista® 2500

✚ Visibility of the whole infrastructure

✚ Full LAN and WLAN alarms visibility

✚ Compatibility with all Alcatel-Lucent OmniPCX® Office RCE releases and automatic hotel data migration

ENTERPRISE SOLUTIONS – CHANGING THE HOSPITALITY CONVERSATION

From multimedia to personalised services on the smart deskphone next to a guest’s bed or on the guest’s own device, Avita in partnership with Alcatel-Lucent Enterprise provides a broad spectrum of services that enhance your guests’ experience while lowering your operating costs. Hotel employees, managers and IT personnel can also develop and propose new services that generate additional revenue while promoting customer loyalty.

Enterprise Hospitality Solutions

Imagine that room control and hotel services are a touch of a screen away, just like any other app. 8088 Smart DeskPhone and Smart Guest Applications suite centralise the control of room appliances and connect guests with hotel services and reservations. Guests can control their environment and personalise their settings according to their preferences.

TRUE HOSPITALITY COMMUNICATIONS

Achieve a truly adapted hospitality communication solution with a consistent group of features, integrated with property management systems (PMS) and fully featured for front and back office, guest services and administration.

FRONT AND BACK OFFICE SERVICES

✚ Dynamic hotel suite configurations

✚ Appointment reminder

✚ Room calls billing (by duration or by meter pulses)

✚ Pre-payment with credit tracking

✚ Guest directory

✚ Room service

✚ Room status

GUEST SERVICES

✚ Dynamic suite creation

✚ Wake-up calls

✚ Guest voicemail and waiting messages

✚ Call restriction or phone locking

✚ Call privacy

✚ Enquiry, Broker Call, Transfer, Conference

✚ Operator

✚ VIP calls

✚ Do Not Disturb

✚ Room swapping

✚ Multi-occupancy

ADMINISTRATOR FEATURES

✚ Adapt dialing plans to hotel configuration

✚ Separate room and administration or hotel staff communications

✚ Access to multiple carriers

✚ Real-time deposit management

✚ Communications costs display

✚ Call accounting on duration

✚ Night system audit

MORE FROM OUR CUSTOMERS

Avita go above and beyond in terms of service. They are extremely tech savy and great at suggesting improvements where relevant and will always strive to get cost savings for their customers if possible. “A complete service”.

John Francis Owner