Call Centre Phone Systems

Call center telephone systems are intricate networks of technology that require unique specifications to meet increasing demands. With our expertise in this field, we provide tailored contact center solutions in Ireland to suit your specific needs.

Backed by years of experience, our professional team assists clients nationwide in finding comprehensive solutions to their communication challenges.

Streamlined and Effective

Irrespective of your organization’s scale, our contact center phone system technology and software are crafted to optimize your processes for maximum efficiency. We prioritize your business, collaborating closely with you to enhance connectivity and boost sales potential.

As a premier provider in call center and contact center phone systems solutions, Avita Communications empowers your business with a distinct advantage, elevating productivity and profitability.

Call centre solutions will equip your business with the following:

Real-time monitoring: Gain instant access to comprehensive statistics of your contact center activities through agent and supervisor desktop applications and wall boards, ensuring optimal efficiency.
Agent desktop control: Empower your agents with easy access to their phones via mouse clicks, enabling visibility of availability and status across the corporate phone system to streamline call transfers and eliminate phone tag.
Call handling optimization: Decrease call abandonment rates and handling times to maximize the value of every customer interaction.
Intelligent call routing: Enhance customer satisfaction with intelligent routing, ensuring callers are directed to the appropriate department on the first attempt.
Personalized customer experience: Prioritize and route repeat callers to the agent they previously interacted with, providing agents with access to call history for improved service.
Targeted reporting: Utilize in-depth reporting to better manage resources and staff for optimized performance.

Call Centre Phone Systems