Avita Communications
Call Centre Phone Systems
Call center telephone systems are intricate networks of technology that require unique specifications to meet increasing demands. With our expertise in this field, we provide tailored contact center solutions in Ireland to suit your specific needs.
Backed by years of experience, our professional team assists clients nationwide in finding comprehensive solutions to their communication challenges.
Streamlined and Effective
As a premier provider in call center and contact center phone systems solutions, Avita Communications empowers your business with a distinct advantage, elevating productivity and profitability.
Call centre solutions will equip your business with the following:
- Real-time monitoring: Gain instant access to comprehensive statistics of your contact center activities through agent and supervisor desktop applications and wall boards, ensuring optimal efficiency.
- Agent desktop control: Empower your agents with easy access to their phones via mouse clicks, enabling visibility of availability and status across the corporate phone system to streamline call transfers and eliminate phone tag.
- Call handling optimization: Decrease call abandonment rates and handling times to maximize the value of every customer interaction.
- Intelligent call routing: Enhance customer satisfaction with intelligent routing, ensuring callers are directed to the appropriate department on the first attempt.
- Personalized customer experience: Prioritize and route repeat callers to the agent they previously interacted with, providing agents with access to call history for improved service.
- Targeted reporting: Utilize in-depth reporting to better manage resources and staff for optimized performance.
If you have any further queries about our Call Centre Solutions please contact us using the form below or email us on sales@avita.ie
Hybrid Phone Systems
Upgrade your business communications with Avita’s IP Hybrid Phone Systems, combining the reliability of traditional telephony with the flexibility of modern IP communications.
• Integrates voice, data, conferencing, and Unified Communications in one powerful platform.
• Supports open SIP and VoIP standards for maximum flexibility and future compatibility.
• Delivers enterprise-grade voice and collaboration features for businesses of all sizes.
• Enables seamless mobility, allowing employees to stay connected from anywhere.
• Provides a scalable and cost-effective solution that grows with your business.
Avita Hybrid Phone Systems (PBX) – Key Features
• Advanced Call Centre functionality to improve customer service and call handling.
• Automated Attendant with multi-language support for professional call routing.
• Individual Voicemail with convenient voicemail-to-email delivery.
• Direct Dial and Speed Dial features for faster communication.
• Customised hold music and pre-announcement messages to enhance your brand image.
• Supports Analog, DECT, Digital, SIP, Softphones, and WLAN handsets for complete flexibility.
What are hybrid phone systems ?
A hybrid phone system combines traditional phone lines with modern VoIP technology, giving businesses the reliability of a PBX system with the flexibility and advanced features of IP communications. It provides a cost-effective, scalable solution that supports business growth while protecting existing investments in telephony infrastructure.
• Combines traditional phone lines with modern VoIP technology.
• Delivers advanced features such as voicemail-to-email, call forwarding, and conferencing.
• Flexible and scalable solution that grows with your business.
It’s worth noting that the specific configuration and capabilities of a hybrid phone system may vary depending on the service provider and the equipment used.
What are the benefits of a hybrid phone system?
Benefits of a Hybrid Phone System
• Cost Effective – Reduce communication costs by combining traditional phone lines with VoIP technology.
• Flexible & Scalable – Easily add users, locations, and features as your business grows.
• Advanced Features – Access voicemail-to-email, call recording, conferencing, auto-attendants, and call forwarding.
• Reliable Communications – Benefit from the stability of traditional telephony with the innovation of IP technology.
• Remote Working Ready – Stay connected from the office, home, or on the move using desktop and mobile applications.
A hybrid phone system combines the reliability of traditional telephony with the flexibility and advanced features of VoIP, helping businesses improve communications, reduce costs, and easily adapt as they grow.