Have a read through some of our case studies
We’ve compiled a few case studies below to show our client experiences and the telephony solutions we developed.
Improved Service for Powerscourt Hotel
“Avita Communications have been Powerscourt Hotel’s communication solution supplier for the past year and a half. I have found them to be a valued partner and they excel in moving forward with technology, and assisting in integration of other systems.”
About the Business
The 5 Star Powerscourt Hotel Resort & Spa located amidst one of the most scenic and historic estates in Ireland, is a 194-room resort showcasing Palladian-style architecture and offering guests a host of amenities. Recently named AA Hotel of the Year, two championship golf courses, a 30,000-square foot luxury spa by ESPA and a signature restaurant are among this luxury hotel’s distinctive attractions and therefore draws thousands of guests every year. Therefore it is critical that the communications solution has high availability so that all patrons can access guest services with ease.
About the Project
Powerscourt Hotel were using a Siemens phone system, and had requirements to expand the system to include a call centre which would allow the hotel to handle all calls in one department, while also giving the company better insights into call management and performance. Want to read the full Case Study? Enter your email to download.
Reduced costs for Gray Office Park
“Gray Office Park is a serviced office provider with 30 managed offices over two locations, for companies ranging in size from one employee to ten employees.”
Locations
- Offices in Galway Retail Park and Galway Technology Park
- Total number of extensions 50
Solutions
Connection of a 30 channel SIP line and installation of an Alcatel IP PBX in Galway Technology Park, with a dedicated VPN to the second location in the Galway Retail Park complex. 50 IP handsets with messaging installed and configured across the two locations, and a call metering package was installed, allowing individual companies to be charged for their calls.
Caller ID and Smart Routing enabled us to display the relevant company name on incoming calls, allowing the receptionist to address callers correctly. The receptionists were fully trained to deal with incoming calls, transfers and messaging.
Objectives
- Centralised reception, with overflow to the second location during busy periods
- Individual Caller ID for incoming calls
- Company recognition based on incoming number dialled
- Centralised call charging per company
- Individual messaging per company and extension
Results
- Significantly reduced call costs through SIP (VOIP)
- Eliminated all line rental
- One reception in one location responsible for all calls, with overflow for busy periods
- Seamless company call answering, transfer and messaging
Centralised IP System for Aurivo
“Aurivo is more than just a co-op. Ours is a diversified business dealing in Food and Dairy Ingredients, Agribusiness, Livestock Marketing, Property Management and Timber Processing. We also have an investment in a local radio enterprise.
With headquarters in Tubbercurry, Co. Sligo, we directly employ in excess of 700 people and our operations extend to the west of Ireland and the UK.”
Locations
- Offices in Tubbercurry and Letterkenny
- 40 Retail Branches across Connacht and Ulster
- 4 Marts/Livestock Auctions
- Several production and processing locations
- Total number of extensions 295
Solutions
The head office in Tubbercurry and Sligo Dairies, Swinford and Ballaghdereen Mill already had Alcatel-Lucent equipment installed onsite so no upgrade was required. A central IP system was installed in head office Tubbercurry which runs all remote sites, and this was seamlessly linked to the existing phone systems.
A site survey was conducted at all branches including production, marts and shops and data was collected to ensure that all sites were capable of hosting such a solution. IP handsets installed in all sites, and extensive training carried out with employees. All sites are now linked internally, enabling free calls between sites resulting in significant savings in call costs.
Objectives
- Reduce Fixed Line rental Costs
- Reduce Mobile/GSM Phone Charges
- Achieve Centralized Management of all Telecoms Systems
- Achieve Shared Directories of numbers
- Reduce Service Costs on separate PBX systems
- Replace end of life Telecoms equipment
- Upgrade systems to SIP (VOIP) capability
- Make Voicemail available to all users
- Achieve free inter branch calls
- Centralised billing
- Reduced Site Callouts
- Centralised Fax server
- Built in additional capacity for expansion
Results
- All users connected to one central IP system
- Massive line rental savings as all telephone lines cancelled
- Reduction in call costs through collective bargaining
- Significantly reduced mobile call costs through SIP (VOIP) link
- Standardised Directories available in all branches from all phones
- Better customer service through centralised call monitoring
- Reduced maintenance costs due to single centralised system
EM. 2018